Frequently Asked Questions

We are based at 1862 Sun City A, Kwamhlanga 1022, Mpumalanga. We also offer remote support and on-site visits across the surrounding region and serve clients throughout South Africa digitally.

Our office hours are Monday to Thursday, 8am–5pm and Friday 8am–3pm. Email support is available 24/7 — we monitor incoming queries outside of business hours and prioritise urgent issues.

The easiest way is to fill out our contact form, WhatsApp us on 065 506 7797, or call 087 550 1151. We aim to respond with a detailed quote within 24 hours.

We accept EFT (bank transfer), and for applicable services, instalment arrangements. All invoices include full banking details. We do not accept cash for online or remote services.

Absolutely. Our website design, digital marketing, hosting, and remote IT support services are fully available to clients anywhere in South Africa. On-site tech repairs and IT support are available within our local region.

Timelines depend on the package:

• Starter Site (R650): 3–5 business days
• Business Site (R2,999): 7–14 business days
• Exclusive Bundle (R89/month): Live in as little as 4 days
• Online Store (R6,999+): 3–5 weeks depending on complexity

Timelines start once we have all content (text, images, logo) from you.

Yes — every website we build is mobile-first and fully responsive. It will look great and function correctly on phones, tablets, and desktops. We test across multiple devices before going live.

For most packages, yes — you provide your business text, logo, and any photos you want used. We can assist with copywriting and sourcing professional stock images if needed (additional cost may apply). We'll guide you on exactly what we need.

Depending on the package, we can build on a CMS (content management system) that lets you update text and images. Our Online Store package includes a full dashboard training session. For smaller sites, most updates are handled by our team within your support period.

Yes — all our websites include basic on-page SEO (meta titles, descriptions, heading structure, image alt tags, sitemap). For advanced SEO, Google Business setup, Analytics, and paid ad campaigns, see our Digital Marketing packages.

After your included support period (2 months on the Business Site), you can take over management yourself or sign up for our IT Support Contract or a website care plan. We'll discuss options before your period expires — we never leave you stranded.

We primarily manage Facebook and Instagram. Our Growth and Premium packages also include WhatsApp Business setup and paid ad campaigns. TikTok and YouTube content management is available as an add-on — ask us about it.

No — we handle everything. Our team creates banner designs, post captions, hashtag research, and scheduling. We'll do a brief onboarding session to understand your brand voice, products, and tone before we start posting.

Our Growth package includes R500 × 4 ad campaigns per month (R2,000 total ad spend). The Premium package includes R1,000 × 4 campaigns + R300 WhatsApp Ads. Ad spend goes directly to Meta or Google — it's separate from our management fee.

AEO (Answer Engine Optimisation) is the practice of optimising your website to appear in AI-driven search results (like ChatGPT, Perplexity, Google SGE, and Bing AI). As AI search grows, this is becoming as important as traditional SEO. Our Corporate Authority package (R5,500) includes full AEO setup with JSON-LD schema, E-E-A-T strategy, and Core Web Vitals audit.

Yes — both our Ripple Wave (R29/month) and Tidal Wave (R49/month) hosting plans include a free .co.za or .com domain for the first year. Renewal fees apply from year two.

Yes. All our hosting plans and website packages include a free SSL certificate. This means your website will display the padlock icon (https://) which is essential for trust, SEO, and security.

Yes — we can assist with domain transfers from any registrar. The process typically takes 5–7 business days. Contact us with your current domain provider details and we'll guide you through it step by step.

If a hosting account lapses, your website will go offline after a grace period. We send payment reminders before any suspension. We strongly recommend setting up a recurring payment to avoid any interruptions.

We repair and service a wide range of devices, including:

• Windows laptops and desktop PCs (all brands)
• Apple MacBooks and iMacs
• Microsoft Surface devices
• Printers and peripherals

We do not currently repair smartphones or tablets. Contact us if unsure whether we can help with your specific device.

Most standard repairs (virus removal, software issues, RAM/SSD upgrades) are completed within 24–48 hours. Hardware repairs requiring parts may take longer depending on availability. We'll give you a realistic timeframe upfront.

Both options are available. You can drop off your device at our Kwamhlanga premises, or we can arrange an on-site visit for businesses and clients in the surrounding area. Call or WhatsApp us to book an on-site appointment.

We take data privacy seriously. We will never access your personal files beyond what is necessary for diagnosis. We recommend backing up your data before any repair. If a backup is needed and you don't have one, we can assist — see our Data Recovery & Backup service.

Our IT Support Contracts are tailored per business, but typically include:

• Dedicated monthly support hours
• Remote assistance via phone, email, or remote desktop
• On-site visits (within service area)
• Proactive hardware and software maintenance
• Priority response times (faster than walk-in clients)

Contact us for a custom quote based on the number of devices and users.

Our 12-hour response guarantee applies to all contract clients. For critical issues (system down, network failure), we prioritise same-day response during business hours. Remote support issues are often resolved within 1–2 hours of logging a ticket.

Yes — we offer ad-hoc (once-off) IT support for individuals and businesses. However, contract clients receive priority scheduling, discounted rates, and dedicated account management. Contact us for ad-hoc rates.

In many cases, yes. We can recover data from corrupted, failed, or accidentally formatted drives. Recovery success depends on the type and extent of damage. We'll run a diagnostic first and only charge for a successful recovery — contact us to discuss your situation.

We set up and configure cloud backup solutions including Google Drive, OneDrive, and Dropbox Business. We also provide a free 15-minute data protection tutorial to show you how to keep your backups running automatically.

Simple file recovery (accidentally deleted files, formatted drive) typically takes 1–3 business days. More complex cases involving physical drive damage may take longer. We'll give you an estimated timeline after the initial diagnostic.