Introduction
AfterWave Tech Solutions ("AfterWave", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website (afterwavetechs.co.za), contact us, or use any of our services.
By using our website or services, you agree to the practices described in this policy. Please read it carefully.
This policy is compliant with the Protection of Personal Information Act (POPIA), Act 4 of 2013, which governs the processing of personal information in South Africa.
Who We Are
AfterWave Tech Solutions is a South African technology company offering website design, digital marketing, web hosting, tech repairs, data recovery, and IT support services.
- Address: 1862 Sun City A, Kwamhlanga 1022, Mpumalanga, South Africa
- Phone: 087 550 1151
- WhatsApp: 065 506 7797
- Email: solutions@afterwavetechs.co.za
AfterWave Tech Solutions is the Responsible Party as defined under POPIA for all personal information we process.
Information We Collect
We collect personal information only when you voluntarily provide it to us, or when it is necessary to deliver our services. This includes:
Information you provide directly:
- Name and surname
- Email address and phone number
- Business name and address
- Service enquiry details and messages
- Payment information (processed via secure third-party providers — we do not store card details)
- Device or login credentials for IT support or hosting accounts
Information collected automatically:
- IP address and browser type
- Pages visited and time on site (via Google Analytics)
- Referral source (how you found our site)
- Cookie data (see Section 9)
How We Use Your Information
We use your personal information only for lawful, specific purposes:
- To respond to your enquiries and provide quotes
- To deliver and manage the services you have contracted with us
- To process payments and issue invoices
- To send you important service updates, reminders, or notifications
- To improve our website and service offerings
- To send marketing communications — only with your consent, and you may opt out at any time
- To comply with legal obligations
We will never use your information for any purpose you have not consented to or that is not required to fulfil your service agreement.
Data Storage & Security
Your personal information is stored securely on protected servers. We implement appropriate technical and organisational measures to prevent unauthorised access, disclosure, loss, or destruction of your data, including:
- SSL encryption on all web communications
- Access controls limiting who can view personal data internally
- Regular backups and system monitoring
While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. You provide information at your own risk, and we cannot guarantee absolute security.
Retention of Your Information
We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Specifically:
- Client records are kept for a minimum of 5 years for tax and accounting purposes
- Support correspondence is retained for 2 years
- Marketing opt-in records are kept until you unsubscribe
When your information is no longer required, we will securely delete or anonymise it.
Your Rights Under POPIA
As a data subject under the Protection of Personal Information Act (POPIA), you have the following rights:
- Right to access: Request a copy of the personal information we hold about you
- Right to correction: Request that we correct inaccurate or outdated information
- Right to deletion: Request that we delete your personal information (subject to legal retention obligations)
- Right to object: Object to the processing of your information for direct marketing purposes
- Right to complain: Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated
To exercise any of these rights, email us at solutions@afterwavetechs.co.za with the subject line "POPIA Request". We will respond within 30 days.
The Information Regulator can be contacted at: inforegulator.org.za
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential cookies: Required for the website to function (e.g. form submissions, session management)
- Analytics cookies: Google Analytics to understand how visitors use our site (anonymised data)
- Marketing cookies: May be used if you arrive via a paid ad campaign (Meta Pixel, Google Tag Manager)
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites (e.g. Facebook, Google, WhatsApp). These sites have their own privacy policies, and we have no control over or responsibility for their content or practices. We encourage you to review their policies before providing any personal information.
Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Email: solutions@afterwavetechs.co.za
- Phone: 087 550 1151
- WhatsApp: 065 506 7797
- Address: 1862 Sun City A, Kwamhlanga 1022, South Africa